Vaccines and refrigerated products are non-returnable for your protection and ours. If there is a question as to their proper shipping or timely arrival please call. Stock items may be returned freight prepaid for a credit or refund. If the item was not as described or there was an error on our part we will also refund return shipping. If an item is found to be defective we will often refer you to the manufacturers warranty. Please email or call prior to shipping returns. Please notify us of any problems with an order within 48 hours of receiving it.
Shipping and Handling
Our policy is to charge actual shipping fees plus a small handling fee for packaging products. Our current handing fee is $3.00 and our shipping is estimated on weights of products which is the most accurate. This hopefully will allow us to ship our products to you at very fair prices. If we were to not pass on shipping then we would have to have higher markups therefore we feel this is the fairest way to get products to you at a fair price.