Prescription Drugs are only available with a valid Veterinarian/Client/Patient/
Relationship (VCPR). We do not hold a pharmacy license and are unable to fill prescriptions from another veterinarian. This policy extends to restricted drugs for California which are only available if a valid VCPR exists.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will not sell your personally identifiable information to anyone.
Vaccines and refrigerated products are non-returnable for your protection and ours. If there is a question as to their proper shipping or timely arrival please call. Stock items may be returned freight prepaid for a credit or refund. If the item was not as described or there was an error on our part we will also refund return shipping. If an item is found to be defective we will often refer you to the manufacturers warranty. Please email or call prior to shipping returns. Please notify us of any problems with an order within 48 hours of receiving it.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software encrypts
all of your personal information, including credit card number, name, and address, so that it cannot be read
over the internet.
Shipping and Handling
Our policy is to charge actual shipping fees plus a small handling fee for packaging products. Our current handing fee is $3.00 and our shipping is estimated on weights of products which is the most accurate. This hopefully will allow us to ship our products to you at very fair prices. If we were to not pass on shipping then we would have to have higher markups therefore we feel this is the fairest way to get products to you at a fair price.